Privay Policy

Information About the Personal Data Controller

The address of our website is: industrialh2o.eu.

“VIA DIAMOND” EOOD is a company registered in the Commercial Register of the Registry Agency with UIC 207419533, with registered office and management address: Bulgaria, Sofia 1220, Nadezhda District, Nadezhda-2 residential area, 38A Sveti Kliment St., Tel: +359886121980; email: info@viaaqua.bg.

We process your personal data on the following grounds:

Your explicit consent — the purpose is specified for each particular case.

In the following paragraphs, you will find information regarding the processing of your personal data depending on the legal basis on which we process it.

1. Collection and Processing of Personal Data

Personal data is information that serves to identify you, such as name, telephone number, email address, or postal address. industrialh2o.eu does not collect personal data from you unless you provide it in specific cases, for example when ordering products or subscribing to receive advertising messages. By providing your personal data, you agree to receive email messages regarding current commercial offers, promotions, news, and the organization of events and marketing campaigns.

1.1 With Your Consent

We process your personal data on this basis only after your explicit, unambiguous, and voluntary consent. We will not impose any adverse consequences on you if you refuse the processing of personal data.

Consent is a separate basis for processing your personal data, and the purpose of the processing is specified in it and does not overlap with the purposes listed in this policy. If you give us the relevant consent, until its withdrawal or termination of any contractual relationship with you, we may prepare suitable offers for products/services for you.

On this basis, we process only the data for which you have given us your explicit consent. The specific data is determined for each individual case. Usually, the data includes:

Email
Phone
Address
Names

The consents provided may be withdrawn at any time. Withdrawal of consent does not affect the performance of contractual obligations. If you withdraw your consent for the processing of personal data for any or all of the methods described above, we will not use your personal data and information for the purposes specified above.

2. Use and Storage of Personal Data

industrialh2o.eu uses your personal data solely for the purposes of technical website management, to provide you with access to special information, or for general communication with you.

industrialh2o.eu will not sell your personal data to third parties, nor will it trade it elsewhere. The employees of industrialh2o.eu are obliged to protect the confidentiality of your data and comply with a confidentiality agreement.

2.1 Processing of Anonymized Personal Data

We process your data for statistical purposes, meaning for analyses in which the results are only summarized and therefore the data is anonymous. Identifying a specific person from this information is impossible.

2.2 Automatically Recorded Information

When you access the industrialh2o.eu website, certain general non-personal data is automatically recorded, not as part of registration, such as the Internet browser used, number of visits, average time spent on the website, and pages viewed.

This information is used to assess how attractive our website is and to improve its content and functionality. Your data is not processed further and is not transferred to third parties.

2.3 Cookies

Cookies are small files that are temporarily stored on your hard drive and allow our website to recognize your computer the next time you visit the industrialh2o.eu website. industrialh2o.eu uses cookies solely to collect information about the use of our website.

2.4 Security

industrialh2o.eu places great importance on ensuring the security of your personal data. Your data is conscientiously protected against loss, destruction, distortion/falsification, manipulation, unauthorized access, or unauthorized disclosure.

2.5 Minors

industrialh2o.eu advises all parents and guardians to educate their children about safety and responsibility when providing personal data on the Internet. Minors should not submit personal data on the industrialh2o.eu website without the permission of their parents or guardians. industrialh2o.eu will never knowingly collect personal data from minors, nor will it use it in any way or disclose it to third parties without permission.

2.6 Links to Other Websites

This privacy statement applies to the website industrialh2o.eu. Subpages on this website may contain links to other providers that do not apply this privacy statement. When leaving the industrialh2o.eu website, please look for and read the privacy statement of every website that collects personal information.

3. How We Protect Your Personal Data

To ensure adequate protection of the company’s and its customers’ data, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

For maximum security in the processing, transfer, and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, and others.

4. User Rights

Every User of the website enjoys all personal data protection rights under Bulgarian legislation and European Union law. Every User has the right to:

Information regarding the processing of their personal data by the controller;
Access to their own personal data;
Rectification if the data is inaccurate;
Erasure of personal data, also known as the “right to be forgotten”;
Restriction of processing by the controller or personal data processor;
Portability of personal data between individual controllers;
Objection to the processing of their personal data;
The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them;
Legal or administrative protection if the rights of the data subject have been violated.

The User may request erasure if one of the following conditions applies:

The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
The User withdraws their consent on which the data processing is based and there is no other legal basis for the processing;
The User objects to the processing and there are no overriding legitimate grounds for the processing;
The personal data has been processed unlawfully;
The personal data must be erased in order to comply with a legal obligation under Union law or the law of a Member State applicable to the controller;
The personal data was collected in connection with the offering of information society services to children and the consent was given by the holder of parental responsibility for the child.

The User has the right to restrict the processing of their personal data by the controller when:

They contest the accuracy of the personal data. In this case, the restriction of processing applies for a period allowing the controller to verify the accuracy of the personal data;
The processing is unlawful, but the User does not want the personal data to be erased and instead requests restriction of its use;
The controller no longer needs the personal data for the purposes of processing, but the User requires it for the establishment, exercise, or defense of legal claims;
They object to the processing pending verification of whether the controller’s legitimate grounds override the User’s interests.

4.1 Right to Data Portability

The data subject has the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used, and machine-readable format and has the right to transfer that data to another controller without hindrance from the controller to whom the personal data was provided, where the processing is based on consent or contractual obligation and the processing is carried out by automated means.

When exercising the right to data portability, the data subject also has the right to have the personal data transmitted directly from one controller to another, where technically feasible.

4.2 Right to Object

Users have the right to object to the controller against the processing of their personal data. The personal data controller is obliged to terminate the processing unless it demonstrates compelling legal grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims.

When objecting to the processing of personal data for direct marketing purposes, the processing must be terminated immediately.

4.3 Complaint to the Supervisory Authority

Every User has the right to file a complaint against unlawful processing of their personal data with the Commission for Personal Data Protection or with the competent court.

5. Notification of Changes

All changes to our personal data protection policy will be announced in the privacy statement, on the homepage, and in other places we consider appropriate.

6. Processing of Personal Data for Shopping Through the Online Store

You can shop online on our website. You may use this service with or without registration. The data provided in both cases will be used solely for the purpose of processing the order.

Additionally, you have the option to subscribe to our newsletter, and not giving consent for this in no way prevents you from becoming a customer of our online store.

Before registering, please carefully review who we are and the purposes and periods for which your personal data is processed.

When processing personal data, “VIA DIAMOND” EOOD complies with the legal and regulatory framework applicable in Bulgaria in connection with personal data protection, including but not limited to Regulation (EU) 2016/679, referred to as the “Regulation”.

7. Conclusion of Contract

By clicking the “Registration” or “Buy” button, you make an electronic statement by which you enter into a contract with “VIA DIAMOND” EOOD under these Terms and undertake to comply with them. Before clicking the “Order” button, you have the opportunity to review and edit the information you have provided.

You accept that electronic statements to “VIA DIAMOND” EOOD and electronic statements from “VIA DIAMOND” EOOD to you are deemed signed with a simple electronic signature pursuant to Article 3, paragraph 10 of Regulation (EU) No. 910/2014, with the force of a handwritten signature.

By giving your consent for registration and completing an order, you agree that “VIA DIAMOND” EOOD, UIC: 205514445, Bulgaria, Sofia 1220, Nadezhda District, Nadezhda-2 residential area, 38A Sveti Kliment St., may use the personal data provided by you — email, first name, surname, address including country, city/village, postal code, and phone number. If you want an invoice, you must give explicit consent for “VIA DIAMOND” EOOD to use the data necessary for issuing it.

In addition, “VIA DIAMOND” EOOD stores information about the registration and agreement to the Terms, including date, time, and IP address, and also maintains a log of the fact of sending the statement, without its content, for a period of 1 year. The log contains the date of the statement, the name and email address of the sender, and identification of the recipient.

When processing your personal data, you will not be subject to a decision based solely on automated processing, including profiling.

“VIA DIAMOND” EOOD protects the User’s personal data in accordance with the Personal Data Protection Act.

To protect the User’s personal data, “VIA DIAMOND” EOOD will send the personal data once to the email address entered by the User during the order.

The User may store data on the User’s terminal communication device unless the latter expresses disagreement with this.

The User agrees that “VIA DIAMOND” EOOD has the right to send the User electronic newsletters, product purchase offers, promotions, etc. at any time through electronic messages.

“VIA DIAMOND” EOOD has the right to collect, store, and process data about the User’s actions while using industrialh2o.eu.

“VIA DIAMOND” EOOD has the right to request that the User identify themselves at any time and verify the data entered by the User in the online order form on industrialh2o.eu.

7.1 Notification of Changes