Terms and Conditions
1. TERMINOLOGY
1.1. “User” – natural persons using industrialh2o.eu.
1.2. “Terms and Conditions” – the rules accepted by the User of industrialh2o.eu when using the website.
1.3. The website and the information offered on it operate under the conditions described below.
The use of industrialh2o.eu implies unconditional acceptance of and compliance with all listed terms and rules.
If the User does not agree with any of the rules for using industrialh2o.eu, they have the right to refrain from using the online store.
Otherwise, unconditional agreement with all terms is automatically accepted, meaning the User gives tacit acceptance of the terms described on this page.
2. GENERAL TERMS
2.1. The terms and rules on this page apply to the use of the services of the online platform and online store industrialh2o.eu.
2.2. The platform industrialh2o.eu is owned by “VIA DIAMOND” EOOD, and the content of all pages is protected under the Copyright and Related Rights Act.
2.2. All materials, including but not limited to photos and articles, are protected and may be used only with the express written consent of industrialh2o.eu from the official platform email: info@viaaqua.bg.
2.3. The use of the platform name is allowed only with the express written consent of industrialh2o.eu from the official platform email: info@viaaqua.bg.
2.4. industrialh2o.eu has the right to change or supplement the services on the page at any time without notifying visitors.
2.5. industrialh2o.eu is not responsible for the content of pages containing links to the platform, except from the official profiles of the platform on Facebook and Instagram.
2.6. industrialh2o.eu reserves the right to interrupt the functionality of the page and the services offered.
2.7. industrialh2o.eu has the right to redirect the User to other pages and platforms on the Internet managed by industrialh2o.eu. In this case, the same rules and conditions apply to the User.
2.8. industrialh2o.eu reserves the right to redirect the User to other websites owned and managed by third parties. industrialh2o.eu has no control over the content of these pages and therefore bears no responsibility for the accuracy, timeliness, or functionality of the information contained in them.
2.9. industrialh2o.eu reserves the right to amend these Terms and Conditions at any time without notifying its users in any way, while undertaking to always provide a link to the most current Terms and Conditions for using the platform at the bottom of the homepage of industrialh2o.eu. If the User continues to use the platform after a change has been made, this confirms that the User agrees with the changes.
2.10. These Terms and Conditions, as well as the relationship between industrialh2o.eu and the User, are governed by the applicable legislation of the Republic of Bulgaria.
3. LIABILITY
3.1. The team of industrialh2o.eu is not responsible for the scientific accuracy of the information provided on the platform, as it is based on third parties with experience in the field of technology.
3.2. The information available on industrialh2o.eu should not in any way be interpreted as consultation. Any actions by the User should be undertaken only after proper consultation with a specialist in the relevant field.
3.3. industrialh2o.eu provides information that may be interpreted generally and abstractly. Its practical application depends on numerous facts that cannot be described on the platform. For this reason, industrialh2o.eu bears no responsibility if the User applies the information in a complex situation and, as a result, suffers damages of any kind.
3.4. If the User considers any information incorrect or unreliable, the User may contact industrialh2o.eu through the contact form on the platform and notify us.
3.5. industrialh2o.eu is not responsible for whether the User achieves the desired result through the use of the platform, as this depends on many other factors outside the platform’s control.
4. COOKIES
4.1. “Cookies” are small files temporarily stored on your hard drive that allow our website to recognize your computer the next time you visit the platform. industrialh2o.eu uses cookies only for statistical data, in order to collect information about website usage.
4.2. The User may manage and/or delete cookies whenever they wish. For more information, please visit aboutcookies.org.
5. SECURITY
5.1. industrialh2o.eu places great importance on ensuring the security of the User’s personal data. Such data is conscientiously protected against loss, distortion or falsification, manipulation, unauthorized access, and unauthorized disclosure.
5.2. industrialh2o.eu uses modern and established security technologies regarding the User’s personal data. industrialh2o.eu does not guarantee the continuous functioning of the platform’s technical protection, as it depends on third parties.
5.3. The User controls the information they provide to the platform about themselves. If the User chooses not to share information with industrialh2o.eu, they may not have access to some functions of the platform.
6. CHARACTERISTICS OF industrialh2o.eu
Provider Details
Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:
Name of the Provider: “VIA DIAMOND” EOOD
Registered office and management address: Bulgaria, Sofia 1220, Nadezhda District, Nadezhda-2 residential area, 38A Sveti Kliment St.
Business activity address: Bulgaria, Sofia 1220, Nadezhda District, Nadezhda-2 residential area, 38A Sveti Kliment St.
Correspondence details: Sofia, email: info@industrialh2o.eu
Registration in public registers: UIC 207419533
6.1. industrialh2o.eu is an online store, hereinafter referred to as the Provider, accessible at the Internet address industrialh2o.eu, through which Users have the opportunity to conclude contracts for the purchase, sale, and delivery of goods offered by industrialh2o.eu, including the following:
To register and create an account for viewing industrialh2o.eu and using additional information services;
To conclude contracts for the purchase, sale, and delivery of goods offered by industrialh2o.eu;
To make payments related to contracts concluded with industrialh2o.eu, according to the payment methods supported by industrialh2o.eu;
To receive information about new goods offered by industrialh2o.eu;
To view goods, their characteristics, prices, and delivery conditions;
To be informed of their rights arising from the law through the interface of the industrialh2o.eu website.
6.2. The Provider delivers the goods and guarantees the rights of Users provided by law, within the limits of good faith and the criteria and conditions adopted in practice, consumer law, or commercial law.
6.3. Users conclude a contract for the purchase and sale of goods offered by industrialh2o.eu through the Provider’s interface, available on its website at industrialh2o.eu, or through another means of distance communication.
6.4. The User and the Provider agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
6.5. The Provider delivers and hands over the goods to the User within the period specified upon conclusion of the contract. If the term is not expressly agreed between the parties upon conclusion of the contract, the Provider delivers and hands over the goods within a reasonable period, but no later than 2 months.
6.6. The User must inspect the goods at the time of delivery and handover by the courier company and, if the goods do not meet the requirements, immediately notify the Provider. If the User does not submit a claim, the delivery shall be deemed accepted and approved.
6.7. When registering, the User undertakes to provide accurate and up-to-date data. The User shall promptly update the data provided during registration in the event of any change.
7. SPECIAL OBLIGATIONS OF THE PROVIDER
7.1. The rules of this section of these Terms and Conditions apply to Users who, according to the data provided for the conclusion of the purchase and sale contract or during registration on industrialh2o.eu, may be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.
The main characteristics of the goods offered by the Provider are defined in the profile of each product on industrialh2o.eu.
Production and trade in the country and abroad with goods of all kinds; services of all kinds; commercial representation, mediation and entrepreneurship; acquisition of shares and interests in other commercial companies, as well as entire enterprises of such companies or partnership with them, and all other activities not prohibited by law.
The price of the goods, including all taxes, is determined by the Provider in the profile of each product on industrialh2o.eu.
The value of postage and transport costs not included in the price of the goods is determined by the Provider and provided as information to Users at one of the following moments before concluding the contract:
In the profile of each product on the Provider’s website industrialh2o.eu;
When selecting goods for concluding the purchase and sale contract.
The method of payment, delivery, and performance of the contract is determined in these Terms and Conditions, as well as in the information provided to the User on the Provider’s website.
The information provided to Users under this article is current at the time it is displayed on the Provider’s website industrialh2o.eu before the conclusion of the purchase and sale contract.
The Provider must indicate the delivery conditions for individual goods on industrialh2o.eu.
The Provider indicates, before the conclusion of the contract, the total value of the order for all goods contained in it.
7.2. The User agrees that the Provider has the right to accept advance payment for the purchase and sale contracts concluded with the User for goods and their delivery.
The User independently chooses whether to pay the Provider the delivery price of the goods before or at the time of their delivery.
7.3. The User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 7 business days from the date of receipt of the goods. If payment was made by bank card, the refund is made by reversing the transaction to the card used for payment within 30 days.
The right of withdrawal does not apply in the following cases:
For the delivery of goods and provision of services whose price depends on fluctuations in financial markets that the Provider cannot control;
For the delivery of goods made according to the User’s requirements or individual order;
For the delivery of goods which, by their nature, cannot be returned, are subject to rapid deterioration, or are at risk of deterioration in quality, including perfumery and cosmetic products;
For products with broken integrity/unpacked by the User.
Where the Provider has not fulfilled its obligations to provide information under Article 54 of the Consumer Protection Act, the User has the right to withdraw from the concluded contract within up to three months from the date of receipt of the goods. When the information under this paragraph is provided to the User within the withdrawal period, the period begins from the date of its provision.
If the User exercises their right of withdrawal under item 3, the Provider is obliged to refund in full the amounts paid by the User no later than 30 calendar days from the date on which the User exercised the right of withdrawal from the concluded contract.
The costs for returning the goods are deducted from the amount paid by the User under the contract, unless the User has returned the goods at their own expense and has notified the Provider thereof.
The User undertakes to preserve the goods received from the Provider, their quality, and safety during the period under item 3.
7.4. The delivery period of the goods and the starting moment from which it runs are determined separately for each product when concluding the contract with the User through the Provider’s website industrialh2o.eu, unless the goods are ordered in one delivery.
If the User and the Provider have not determined a delivery period, the delivery period for the goods is 30 business days, starting from the date following the sending of the User’s order to the Provider through the Provider’s website industrialh2o.eu.
If the Provider cannot perform the contract because it does not have the ordered goods, it is obliged to notify the User and refund the amounts paid by the User within 30 business days from the date on which the Provider should have fulfilled its obligation under the contract.
7.5. The Provider hands over the goods to the User after verifying compliance with the requirements and the existence of the circumstances under Article 61 of the Consumer Protection Act.
The User and the Provider certify the circumstances under item 4 in writing at the time of delivery by handwritten signature, unless otherwise agreed.
The User and the Provider agree that the requirements under item 4 and Article 61 of the Consumer Protection Act will be complied with if the certification is carried out by a person who, under the circumstances, may be considered likely to pass the information on to the User who is a party to the contract.
7.6. industrialh2o.eu accepts cash-on-delivery payments. For more information, please visit the Orders and Delivery page.
8. AMENDMENTS TO THE TERMS AND CONDITIONS AND TERMINATION
8.1. These Terms and Conditions may be amended by “VIA DIAMOND” EOOD, for which the latter will notify in an appropriate manner all Users of the industrialh2o.eu platform who have registration.
“VIA DIAMOND” EOOD and the User agree that any addition or amendment to these Terms and Conditions shall take effect with respect to the User after explicit notification by “VIA DIAMOND” EOOD and if the User does not state within the provided 14-day period that they reject them.
The User agrees that all statements by “VIA DIAMOND” EOOD in connection with the amendment of these Terms and Conditions will be sent to the email address provided by the User during registration.
The User agrees that the emails sent under this article do not need to be signed with an electronic signature in order to have effect with respect to them.
8.2. “VIA DIAMOND” EOOD publishes these Terms and Conditions at industrialh2o.eu, together with all additions and amendments thereto.
8.3. These Terms and Conditions and the User’s contract with “VIA DIAMOND” EOOD shall be terminated in the following cases:
Upon termination and announcement of liquidation or declaration of bankruptcy of one of the parties to the contract;
By mutual written agreement of the parties;
Unilaterally, with notice from either party in the event of non-performance of the obligations of the other party;
In the event of objective impossibility for either party to the contract to perform its obligations;
In the event of seizure or sealing of the equipment by state authorities.
“VIA DIAMOND” EOOD has the right, without prior notice and without owing compensation, to terminate the contract unilaterally if it establishes that the User uses industrialh2o.eu in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted public, moral, and ethical norms, as well as in violation of generally accepted rules in electronic commerce.
8.4. The User undertakes to indemnify and hold harmless “VIA DIAMOND” EOOD in the event of legal claims and other claims by third parties, whether justified or not, arising from or in connection with:
Non-performance of any of the obligations under this contract;
Violation of copyright, producer rights of broadcasting, or other rights over intellectual or industrial property;
Unlawful transfer to other persons of the rights granted to the User for the term and under the conditions of the contract.
“VIA DIAMOND” EOOD is not liable in cases of force majeure circumstances, unforeseen events, problems with Internet access, technical or other objective reasons.
“VIA DIAMOND” EOOD is not responsible for a breach in the security measures of the technical equipment of the industrialh2o.eu website, possible subsequent loss of information, access to information, etc.
“VIA DIAMOND” EOOD is not liable to the User for unlawful change of the main contact email address.
9. ADDITIONAL TERMS
9.1. The invalidity of any provision of these Terms and Conditions does not lead to the invalidity of all terms.
9.2. industrialh2o.eu reserves the right to contact the User for the purpose of inquiry/survey/research. These may be conducted online, by telephone, or in physical form of any kind.
9.3. These Terms enter into force for all Users of industrialh2o.eu on 17.06.2025.